What is it?

The Refer-A-Friend program provides an incentive for current Xplornet customers who recommend the service to others. If the referral is successful the referrer receives a credit on their Xplornet account.

How do I make a referral?

It's easy! Once you have discussed it with your friend or family member all you have to do is contact us with the following information.

1. Your name as it appears on your Xplornet Account.

2. Your Xplornet account number.

3. The referrals full name.

4. The referrals street or municipal address including postal code.

5. The referrals phone number.


1. By participating in the Xplornet Refer-a-Friend program, you acknowledge that you have an existing personal or family relationship with the referred party and the explicit consent of the referred party to submit their contact information to Xplornet Communications for further email and phone communications. Offer is available for a limited time and subject to change without notice. To receive credit on your account, you must be a current Xplornet customer in good standing and not a dealer, installer or employee of Xplornet Communications Inc. Referals must maintain Xplornet customer status for more than 30 days after which the credit will then be applied to your account within 6-8 weeks. The referral must not be an existing Xplornet customer or have already been referred previously by another Xplornet customer. You must provide your account ID and the referral’s name, address and telephone number to Xplornet prior to the referral’s initial contact with Xplornet and/or their dealer to request to sign up as an Xplornet customer. Existing Xplornet customers who refer themselves for a new account or service are not eligible for the referral credit. Platforms and packages available at referral’s exact location may vary based on signal quality and network conditions. To confirm the platforms and plans available at referral’s exact location, referral should speak with Xplornet. Information received will be subject to Xplornet’s privacy policy. The regular refer-a-friend bill credit is $50. Offer subject to change at any time.

2. Packages subject to availability. Actual speed online may vary with your technical configuration, Internet  traffic, server and other factors. Traffic Management policy applies; 

3. If you are dissatisfied with your service for any reason, you will receive a refund of all amounts paid to Xplornet if you cancel your subscription within 30 days of activation.

4. A router is required for multiple users. 

5. A one-time $99 installation fee applies for all new activations. If installation requirements go beyond the scope of a basic installation, additional fees may apply. Subject to site check, site check fee may apply. See dealer for details. Packages available at your location may vary based on signal quality and network conditions. Xplornet® is a trademark of Xplornet Communications Inc. © 2018

Contact Us

DeCastris Electronics

31 South Pinnacle Street, Belleville, Ontario K8N 3A1, Canada


Drop in and see us!

Monday - Friday: 8am - 4pm

Saturday - Sunday: Closed